Integrated Asset Services

Services

The Integrated Asset Services Division manages the Citywide Asset Management System (AMS), mobile applications for BMD work orders and the GSD Service Portal.

The AMS provides an integrated work management solution to manage the City’s owned and leased real estate portfolio, equipment assets, work tickets, and floor plans for City buildings. It also includes other tools and applications to make this a one-stop solution for information involving City property.

The AMS was implemented in 2017 to provide an integrated solution to manage the City’s multi-million dollar owned and leased portfolio on a single platform.
 

Property Module 

• Contains data for more than 9,000 City-owned properties and parcels for Council-controlled and proprietary departments
• Data such as grant deeds, square footage, and City Council files continues to be added to provide more reporting capability using categories such as property type or use
• Stakeholder City departments and offices update notes and additional information such as future plans or ownership history, related to the property record
• This information can be viewed by City employees and an external version is available to the public on a geographic map: http://www.lacity.org/property
   

Leasing Module 

• Users can view lease data for approximately 255 payable and receivable leases, including leases with non-profit organizations
• Alerts Real Estate staff of upcoming renewal dates and tracks compensation, options, key dates and other critical lease provisions.
   

Building Operations and Maintenance Modules

• Operations and Maintenance – Provides a paperless, mobile work order system that allows technicians to receive and respond to work orders in the field electronically. Over 34,000 repair tickets are completed annually.
• Asset Management – Tracks maintenance records, warranty information, pictures and other data on more than 33,000 building and equipment assets, such as HVAC systems and chillers.
• Preventive Maintenance (PM) – Manages and schedules PM work orders for GSD’s Building Maintenance Division and includes checkpoints to ensure those assets are functioning properly. Corrective work orders are then generated as needed with over 8,000 PMs completed annually.
• Environmental Health and Safety – Tracks the types and quantities of hazardous materials, such as refrigerant used in HVAC systems and facilitates reporting needs for regulatory agencies and reduces risks associated with such items.
   

Mobile Applications

• Maintenance technicians in the field utilize a mobile application on their mobile devices to receive and respond to work orders in real time, eliminating the need for paper work orders and timecards.
• Likewise, using bar coding technology, another integrated mobile application for asset management allows technicians to quickly scan a piece of equipment, update information, look up warranty information, and manage many other details regarding that asset.

Space Management

When loaded with accurate floor plan information, this module will track usage information by floor, building, tenant, department, vacant spaces or other spatial criteria necessary for space management projects.
 

GSD Service Portal

The GSD Service Portal, at http://gsdserviceportal.lacity.org is a customer service web-based tool available to City employees which can be used to request maintenance and repair work at GSD maintained City facilities. The public can also use the Portal to request and download information about the City’s surplus property inventory; submit requests or inquiries about City-owned filming locations; and submit scheduling requests for community events and rallies at specified City facilities.

Discover LA’s City-Owned Real Estate Assets

This public portal is the result of a collaboration between the Office of the Mayor, their Operations Innovation Team and the Department of General Services for the City of Los Angeles. Through this effort, the City now has its first dynamic and searchable database of city-owned properties.  Choose one of two links below to see an interactive GIS map or to learn more about the City-owned surplus property on the GSD Service Portal.

GIS – Link to City Properties

User will need to register for an account in the GSD Service Portal in order to access surplus property information when you follow this link: Information about City-owned Surplus Property on the GSD Service Portal

The Surplus Property Site includes:

• Printable list of declared properties
• Printable list of undeclared properties
• List of properties actively up for auction
• Registration link for our auction notification list
• Guide to sale or development of City of Los Angeles property

Declared Properties: Properties declared surplus by the Mayor and City Council and available for sale. Undeclared Properties: Properties not yet available for sale.

PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING THIS WEB SITE. BY USING THIS WEB SITE, YOU ARE CONSENTING TO BE OBLIGATED AND BECOME A PARTY TO THIS AGREEMENT.

This web site is presented as a public service by the Department of General Services (GSD). Due to its dynamic nature, the information contained within this web site, GSD:

– Does not guarantee the accuracy or reliability of the information transmitted from this web site.

– Is not responsible for any special, indirect, incidental, punitive, or consequential damages that may arise from the use of the web site and/or materials contained on the web site

– Reserves the right to modify, update, or alter these Terms and Conditions of use at any time. Your continued use of this Site constitutes your agreement to comply with such modifications.

– Provides this information as a courtesy to our visitors, and are in no manner an endorsement, recommendation, or approval of any person, any product, or any service.

– Neither responsible nor liable for any viruses or other contamination of your system nor for any delays, inaccuracies, errors, or omissions arising out of your use of this web site

This Agreement shall be governed by, construed, and enforced in accordance with the laws of the State of California as applied to agreements made and to be performed entirely therein. Any action brought to enforce the Agreement and/or in connection with this web site shall be brought in either the state or federal courts in the County of Los Angeles County, State of California.

Contact: gsd.ams@lacity.org

GSD Service Portal

The GSD Service Portal, at http://gsdserviceportal.lacity.org is a customer service web-based tool available to City employees that can be used to request maintenance and repair work at GSD-maintained City facilities by selecting from the following tiles or applications for the service required:

• Plumbing
• Electrical
• Concrete, Fencing and Welding
• Elevators, Escalators and Lifts
• Carpentry
• Appliances (such as refrigerators and dryers)
• Heating, Ventilation and Air Conditioning
• Outdoors (such as graffiti or a broken bench)
• Sign and Paint
• Keys and Locks
• Pest Control
• Overhead/Apparatus Doors and Gates
• Hazardous Waste Pickup (For LAFD use for Biohazard waste pick up due to COVID 19)
• Bridge Housing Maintenance (For Bridge Housing Operators)

Members of the public and City employees can also use the GSD Service Portal for:

• Surplus Property – Request and download information about the City’s surplus property inventory
• Filming Locations Inquiry- Submit requests or inquiries about City-owned filming locations
• Community Expressive Event Scheduling – Submit scheduling requests for community events and rallies at specified City facilities.

Check Out These Helpful Documents

• General Manager Tony Royster’s Memo to City Departments – October 22, 2018
• Here are 5 Reasons to be Excited About the New GSD Service Portal
• Need help on how to use the GSD Service Portal?
  • Download the GSD Service Portal Guide

Contact Us

Contact Integrated Asset Services Division at: gsd.ams@lacity.org
111 E. First St., Room 202
Los Angeles, CA 90012

Main Number (213) 922-8500
Fax Number (213) 922-8511 or (213) 922-8510